BRANDED PRODUCTS WARRANTY POLICY*
Covered by manufacturer warranty range from 1 to 3 years (as per product's info)
IMPORTED PRODUCTS WARRANTY POLICY*
Store warranty range from 1 week to 6 months (as per product's info)
*Valid from date of purchase with proof of purchase
Most of our products carry a manufacturer’s 1-Year Warranty from the date it is received by the original purchaser or installer, which covers the replacement of defective products, unless otherwise specified. Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer and extended to the purchaser. Check the manufacturer’s documentation that’s included with the merchandise for more information regarding the manufacturer’s product warranty policy. Other than the applicable manufacturer’s warranties or other terms provided in this warranty policy, there are no warranties, express or implied for any of our products.
Our warranty provides processing the manufacturer’s warranty up to three year by accepting the product and then forwarding it directly to the manufacturer for final approval. All returned items will be inspected for warranty eligibility which is determined by the particular manufacturer’s rules and regulations. We or the manufacturer will replace, repair or refund the product based on our findings. Products damaged as a result of abuse, misuse, improper repairs or maintenance, improper installation, alteration or modification will not be covered by the warranty.
The warranty only covers the product(s) replacement unless a replacement cannot be obtained in its place, in which case a full refund will be issued to the original purchaser and payment method used to place the order, excluding all shipping costs both ways and any applicable sales tax. Any refund or an exchange of a defective item will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation. The warranty is limited only to the original purchaser and is non-transferable.
Return shipping charges shall be prepaid by the customer. All shipping or freight charges both ways are the full responsibility of the customer and are not refundable. Warranty replacement will be made after our return center receives and inspects the merchandise. Our liability does not cover lost or stolen packages mailed back by the customer containing the items being claimed under warranty. Because the customer is the shipper, only the customer can file a lost claim with the shipping company, therefore any shipping claim must be coordinated and processed through the shipping company by the customer.
We do not cover any miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees, legal fees, miscellaneous expenses or any other costs. We are not liable for any incidental or consequential damages including without limitation, indirect or special damages from product defects as a result of any products sold or incurred while the item is being inspected or replaced.Under NO circumstances will our liability exceed the amount of the original sale.
E-COMMERCE RETURN POLICY
The returned goods/products will be checked with the receipt together and the goods must be in good condition. The packaging should also be in original condition (in original shipping container) as received.
If the goods/products has been used or damaged by the customer, there will not be any refund.
Mirimall.com will also not be responsible if your shipment is lost during the return transit.
Once we have checked and confirmed the conditions of the goods/products, customer will receive their refund within 7 DAYS after the confirmation.
Please return your purchase to the following address:
MiriMall.com (by Boulevard App Sdn Bhd)
Lot 10153, Off Pujut 7 Bridge, Jalan Pujut 7, 98000 Miri, Sarawak, Malaysia.
Please contact us at 012-8701288 if you have any questions or doubts. (operator pick up monday to friday , time 9:00 am - 5:00pm) , whatsapp, webchat, facebook - 24 hours